FAQ's

Are your drivers friendly?

We like to think we only take on board the best drivers in the UK!

We train them highly and know they will do the best job possible for our customers.

We aim to go over and above of what we see as the industry standard. We have a testimonials page where you can see examples of where we have helped our customers.

All of our employees work hard to deliver your freight and we aim to be better than the rest for your peace of mind.

Can you collect my pallet today?

You can book your pallet collection for the same working day as long as it is before 11.30am (some exclusions do apply). By default we always show the earliest possible collection date for your chosen delivery priority - you can of course choose a different date if you wish.

Do I need to be on site for my pallet collection?

We always recommend that you are on site when our driver comes to collect your goods.

When we arrive we will give you our details and you can ensure the items are loaded safely and efficiently on to our collection vehicle.

If you would like any confirmation we will be happy to sign a collection note that you should keep safe.

When we leave, you must ensure you give our driver any paperwork that will need to travel with the pallet - If you choose, we can print our own paperwork and use that.

In some case, we may not use paperwork and instead use Digital Signature Capture for proof of delivery. This is part of our ongoing commitment to paper waste.

Do you deliver on weekends?

PalletOnline offer a Saturday morning delivery service.

Our office is only open between 08.00am and 1.00pm on Saturday and closed on Sunday. You can still book orders over the weekend but our drivers need to rest during this period. 

If you do need your freight delivering on a Saturday you can select this option during the booking stage.

Do you deliver to Amazon?

Yes, every day and to every delivery centre.

We operate a UK consolidation each night for our clients meaning your freight is looked after from start to finish, collection through to delivery.

Each delivery centre has one of our depots locally situated that delivers into Amazon daily. 

We just need certain information from you for us to deliver. Select "My delivery is going to Amazon" on the homescreen when getting your quote.

How do I know what time my delivery is coming?

Palletonline have a very comprehensive pallet tracking page.

From our homepage website you can track your consignment's journey details. From the top of the screen it says "Order Tracking" and here is where you can find your delivery.

To track your delivery you need either the Booking Job Number, The Web Ref Number or the delivery postcode and the website will do the rest.

If you do not have any of the numbers you can always sign in to your account and track any of the booked orders from the "Bookings" area.

How does your insurance work?

Palletonline is a well established pallet collection and pallet delivery operator in the UK.

We have key alliances with the RHA (Road Haulage Association) and operate under their terms and conditions.

This means our standard service offering of Insurance is £1.30 per Kilo. This will cover most freight but if not, we offer an extended insurance cover of up to £5.00 per Kilo.

This extra cover can be stipulated through the booking stages. As with all things we transport, the freight must be well packed and suitable for transport by road. If they are deemed to be poorly wrapped or presented our insurance may not cover accidental damage.

What about the Olympics?

We have it covered!

Palletonline have a full delivery service in London during the Olympics and Paralympics - So don’t worry.

During the booking stages you must select Olympic Surcharge and this will pass through the relevant details to our operations departments.

If you do not select this charge we will call you to let you know. You delivery cannot happen until this charge has been paid.

Good Luck Team GB

What is a 1/4 (Qtr) Pallet?

A Qtr pallet is a single pallet that when loaded takes up a space no larger than 1.2m x 1.0m x 0.6m high and 250Kgs. If you are unsure of your pallet size we have a handy guide at the top of our Hompage that shows you these sizes. We plan our vehicles on the volume we carry so if you book a Qtr pallet but it is in actual fact a full pallet you may be liable to extra charges.

What size pallet do I need to use?

We can collect most standard pallets of up to 1.2m wide by 1m in length. If you have a pallet that is not quite this size, please call us for assistance. If you do not have a pallet at all, simply choose the "Palletise and Wrap" option during checkout and we can bring an empty pallet along, load your goods onto it and wrap it up securely.

When will you Deliver my Pallets?

We deliver when you ask us to!

During the booking stages you can stipulate a collection date and we will automatically calculate a delivery date depending on the service level you have asked for.

This is very easy to work out - On the opposite side of the page we show you an interactive calendar with 'Collection' and 'Delivery' Date sheets.

All of the collection and delivery dates are printed on each piece of communication.

Why are your prices so low?

Simply put its because we are not a freight broker and we are not a middle man. We provide the service directly with our strategic network of nationwide delivery depots.

Palletonline are extremely competitively priced and we benchmark our prices against other service providers in the UK.

Due to our large infrastructure and key alliances we aim to drive down the cost of Palletised Distribution across the UK. We have spent considerable time and effort in simplifying the pallet delivery supply chain model and have a solution that works well across the UK.

From time to time we will place an add on our home screen showing a specific discount - Make sure you use this code to get the new discounted price and book early to guarantee it.

We pride ourselves on the high service we are able to offer and believe our solution to be the best available.

Give us a go today or on your next order.

Why has the website changed?

PalletOnline is always looking to simplify the way in which customers book orders. We decided our website needed a revamp to make your life easier.

Our booking stages have been consolidated to make the booking process run more smoothly.

We hope you enjoy the new website and it would be great to hear how you get on.

Will you deliver to Amazon on my chosen day?

Yes we will.

Amazon sometimes instructs us to deliver your freight in line with their own booking system. We will manage this for you but it may mean we will deliver your freight a day late or possibly a day early. If Amazon make any changes to the booking slot we will communicate this to you.

You an still track your goods the same way, from the client area of from the homepage tracking link.

Your Amazon pricing is different, why?

Amazon deliveries are different because of the way we deliver your freight. When selecting Amazon in the quote screen we show the price which includes al of the charges to guarantee your delivery. Its only a little bit more expensive but this includes the booking service fee, the timed delivery fee and the amazon fee.

The price displayed is basically an all inclusive price (exc VAT) to facilitate your hassle free Amazon delivery.