Palletonline Delivery Guidelines

Customer Guide

• Condition Of Service
• Presentation of Collection/Delivery Goods
• Service Definitions
• Pallets and Equipment
• Delivery and Collection Details
• Labelling of Pallets
• Standard Conditions of Carriage
• Online Booking and Tracking

Condistions of Service 

In order for Palletonline to offer the best possible service it is essential that communications between all parties be clear at all times.

It is vital that every pallet is presented in a condition suitable for transhipment and Pallet Distribution Road Transport Services. Palletonline offer a Pallet and Wrap Service.

Communication

To ensure Collection and Delivery Orders are processed the following information is required:

• Number of pallets
• Collection Town
• Destination Town
• Full Postcodes and Addresses
• Accurate weights and measures for each pallet
• Service required – Next Day or Economy
• Special instructions – Timed Delivery, Tail Lift etc

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Presentation of Collection/Delivery Goods

To enable collection please ensure:

• Goods are stacked on a strong Pallet (We can Provide a Pallet and Wrap Service)
• Goods are secured are shrink wrapped (including the top) or adequately banded
• Pallets are clearly marked with the labels provided from our Online Job Portal during the job entry section. These labels should be placed on both sides of the pallet. They contain all of the required information for a successful delivery
• Pallet weight does not exceed 1000kgs*
• Dimensions do not exceed 1.2 x 1.2 x 2.29 (meters)*

* Pallets exceeding size/weight allowance can be catered for (surcharges may apply).

Palletising Delivery Goods Securely

In principle it is the responsibility of the customer to ensure that the goods are presented in a safe and secure condition suitable for carriage. This generally means securely packed and shrink-wrapped to a pallet for transit.

At the stage of booking please let us know and we will provide the items and palletise the goods.

	Goods must be securely stacked and wrapped to a good quality pallet. Pallet should be shrink-wrapped (including the top of the goods).
	Any insecurely stacked and wrapped pallet will not be acceptable for transport.
	This is the minimun requirement for security taping.

Pallets consigned requiring tail-lift deliveries must have four-way entry.

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Service Definitions

Next Day Services

Summary: 24 Hour Service, Collect Day 1 Delivery day 2

A next day delivery service is available to most UK Postcodes with the exception of the Scottish Highlands and Islands. Next day means delivery will be made between 9am and 5pm the day after the freight is collected. Customers can also select premium services at a small surcharge and have the consignment delivered either AM/PM or a Specified Time.

Economy Service

Summary: 48 Hour Service, Collect Day 1 Delivery Day 3

An economy delivery service is normally 48 hours after collection with the exception of Ireland, Scottish Highlands and Islands, for which a 72 hour from collection service is provided. Customers can request a 72 hour economy service to any UK location if this more convenient. Premium AM/PM or Specific Timed Delivery Services are also available for a small surcharge.

Timed Deliveries

Please note that Next Day deliveries by 09:00 hrs are available in the main conurbations of England and Wales. Next day deliveries to certain parts of Glasgow and Edinburgh can be made by 10:30 as can deliveries to most rural areas. Next day deliveries to Aberdeen City will be made pm.

* There is no next day service to the highlands and islands.

Saturday AM

Saturday deliveries can be achieved across all of mainland UK A Saturday delivery should be stipulated upon the booking stage. For a price please see our Instant Quote.

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Pallets and Equipment

We do not offer a one for one on any pallets, other than agreed Chep pallet accounts.

Chep Pallets

Deliveries on Chep pallets should be notified at the time of booking. A Chep pallet note must be supplied with your delivery notes. We will endeavor to collect a Chep pallet in exchange and return it to you.

We will not be responsible for the pallet(s) if we are unable to exchange at the point of delivery.

On return loads we may collect a PCV (Pallet Control Voucher) instead of the pallets. This will be returned to you and it is then your responsibility to collect the empty pallets.

Any pallet issues should be reported immediately to Palletonline

Other Equipment

Trays, Cages, specialised equipment and other reusable packaging materials can be collected from delivery points on request at the time of booking, but will be chargeable.

Pallet Dimensions

The standard size for a pallet is a maximum of 1200mm x 1200mm x 2290mm. Larger pallets can be catered for but will attract a surcharge.

Weight Limits for Goods

Goods must not exceed a total of 1,000kg on the pallet.*

* Pallets exceeding size/weight allowance can be catered for (surcharges may apply).

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Delivery and Collection Details

Delivery Times

Across the majority of the UK, we deliver between 9.00am and 5.00pm, the exceptions being certain parts of:

Glasgow, Edinburgh & Cornwall: Deliveries from 10.00am

Rest of Scotland, Cornwall TR21-25 postcodes, Ireland and Channel Islands: Please call Palletonline for advice.

Specified timed deliveries can be arranged when booking the consignment, they will carry a surcharge.

Collections

Collection times may vary depending on the area. Although we do not guarantee specific times we will endeavor to meet your individual requirements.

If the driver making the collection from your premises is concerned with the condition of the consignment needed to be transported (see Presentation of Goods), you will be informed of their concern and decision will be made between yourself and Browns as to the action that needs to be taken.

Tail lift Delivery / Collections

Our tail-lift service is ideal for residential addresses and businesses that don't have a fork-lift truck to load and unload goods delivered on pallets.

A tail lift delivery can be requested when there is no forklift available on site. A pallet up to 1000kgs in weight can be tail-lifted. Please ensure pallets used have four way entry.

Tail lift deliveries only cover the removal of the pallet / goods from the vehicle to the entrance of the customer premises, dependent on the access and surface covering i.e. gravel, etc. Further driver assistance is available on request and may carry a surcharge for the extra time involved. Please contact our Customer Services Department to arrange prior to booking.

Delivery Notes

If you require your own delivery notes to be used these must be given to the driver on collection of the goods. All delivery notes must have at least two copies.

If not, a Palletonline POD will be created at Job Entry Section. This can be re-printed if needed.

Resolution of Issues

In the unlikely event that there are any issues at the delivery / collection point, this will be communicated to you. We will allow time to resolve any queries. The resolution of these issues or any delay caused may result in an extra charge. We will endeavour to do our utmost to resolve these issues at the time of delivery / collection.

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Labeling of Pallets

Please ensure your goods are clearly marked with address labels on 2 opposing sides of the pallet to ensure the goods arrive at the correct destination. Please use the facility on the booking page that allows you to print pallet labels and then securely tape your labels to the pallet.

In order to help achieve the safe and effective distribution of freight Palletonline will check each pallet upon collection. Any Discrepancies will be communicated to the highest level of accuracy at the Collection/Delivery Stage.

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Standard Conditions of Carriage

Distribution

Our standard conditions of carriage are as per the RHA Conditions of Carriage (copy available on request). All consignments are collected and delivered on a pallet accountable basis. In summary, goods are insured up to £1300 per tonne, additional cover can be discussed upon request.

Palletonline reserved the right to put in place a fuel surcharge as the price of fuel dictates, this will be advised to you prior to it being charged.

Warehousing

Any warehousing activity is covered as per the RHA Standard Conditions of Storage (copy available on request). Any goods storage in our warehouse will carry additional storage and handling charges, this will be advised to you prior to it being charged.

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Online Booking and Tracking

Online Booking and Pallet Tracking

Palletonline offer our customer base a fully visible, value added service including live online pallet tracking, live signature capture and a unique on-line booking form to minimize office paper waste and increase personnel productivity. These can be accessed from our Homepage.

Online POD (Proof of Delivery)

Once a delivery has been completed and signed for (if hard proof of delivery has been used) within 24 hours the POD will be available for viewing via the job portal. PODs can be printed or e-mailed to interested parties. When a Digital Signature is obtained from the delivery point, it will be immediately available on the Job Portal in real time.

Track and Trace

Consignments can be tracked and traced at any stage of the delivery process. As the consignment passes through the delivery process customers will receive Five status updates finishing with “View Signature”. To Track and Trace you order please access into the Tracking Area on the Homepage of Palletonline.

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