PalletOnline is a division of Browns Distribution Services Ltd
By using or accessing this Website, placing an order and/or registering as a member of the Website, the Customer agrees to be bound by the Conditions set out below. Should the Customer have any queries in relation to the Conditions, the Customer should contact the Company's customer service department via Live Chat during business hours.
Contents
The Conditions of Carriage shall apply to any Orders in addition to these Conditions. In the event of a conflict between the Conditions of Carriage and these Conditions, these Conditions shall take precedence.
1.1 The definitions and rules of interpretation in this condition apply in these Conditions:
1.2 The Interpretation Act 1978 shall apply to these Conditions.
2.1 The Customer is provided with access to the Website in accordance with these Conditions, and any Orders placed by the Customer must be placed strictly in accordance with these Conditions.
2.2 By placing an Order through the Website, the Customer warrants that:
2.3 The Customer warrants that the Personal Information provided when registering is true, accurate, current and complete in all respects, and the Customer agrees to notify the Company immediately of any changes to the Personal Information by contacting the Company's customer service department via Live Chat during business hours. In particular, the Customer agrees not to impersonate any other person or entity or to use a false name or a name that the Customer is not authorised to use.
2.4 The Customer agrees fully to indemnify, defend and hold the Company, and its officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by the Customer or any other liabilities arising out of the Customer's use of the Website, or the use by any other person accessing the Website using the Customer's log-on details and/or Personal Information.
2.5 The Company reserves the right to modify or withdraw, temporarily or permanently, the Website (or any part thereof) or to amend these Conditions with or without notice to the Customer, and the Customer confirms that the Company shall not be liable to the Customer or any third party for any modification to or withdrawal of the Website and/or changes to the Conditions from time to time. The Customer's continued use of the Website following the changes shall be deemed to be the Customer's acceptance of such changes. It is the Customer's responsibility to check regularly to determine whether the Conditions have been changed. The Customer must immediately stop using the Website if it does not agree to any changes to the Conditions. If an Order has been accepted by the Company in accordance with clause 4.3, the Conditions that prevail are those prevailing as at the date of acceptance of the Order.
3.1 Here at PalletOnline we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal information, your privacy rights, and how the law protects you. PalletOnline is a data controller for the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Your information will be held by PalletOnline, which is a division of Browns Distribution Services Ltd.
3.2 To register on the Website, the Customer will be required to input Personal Information including but not limited to the Customer's name, e-mail address, billing address, delivery address, telephone number, payment information and a password.
3.3 The Company may also collect information about the Customer's use of the internet (for example the originating URL and IP address), the Customer's browser type, the pages of the Company's Website that were viewed during the Customer's visit, and any search terms that the Customer entered on the Website ("User Information"). This information may be collected even if the Customer does not register or place an Order on the Website. The Customer should be aware that the Website is being monitored and may capture information about the Customer's visit that will help the Company improve the quality of its service.
3.4 Data protection law allows us to use personal information only where we have a proper reason to do so. The law requires one or more of the following reasons: to perform a contract with you; where you have given your consent; where it is our legal duty; or where it is in our legitimate interest. Where we rely on a legitimate interest, this is a business or commercial reason of our own to use your information; we will tell you what it is, and it must not unfairly override your interests. The Company shall hold all Personal Information provided by the Customer and any User Information from which the Customer can be identified. The Company shall only use the Customer's information for the following purposes:
3.5 The Company may collect information about a Customer's device, including where available the Customer's IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify any individual. Where we transfer personal data outside the United Kingdom or the European Economic Area, we ensure appropriate safeguards are in place in accordance with the UK GDPR.
For the same reason, the Company may obtain information about a Customer's general internet usage by using a Cookie file which is stored on the Customer's browser or device. Cookies contain information that is transferred to the Customer's device. They help the Company to improve its Website and to deliver a better and more personalised service. Some of the Cookies are essential for the Website to operate. Cookies enable the Company to:
If a Customer registers with the Company or continues to use the Website, the Customer agrees to the Company's use of Cookies. A Customer may block Cookies by activating the setting on their browser which allows the refusal of all or some Cookies. However, if a Customer blocks all Cookies (including essential Cookies) they may not be able to access all or part of the Website. Unless a Customer has adjusted their browser setting so that it will refuse Cookies, the Company's system will issue Cookies as soon as a Customer visits the Website.
3.6 The Company may contact the Customer for any of the above purposes by telephone, e-mail or in writing. If the Customer does not wish to be contacted in this manner, the Customer should notify the Company in writing at the address appearing at the end of this clause 3.
3.7 The Customer acknowledges that the Company is entitled to provide the Customer's Personal Information and/or User Information if requested by the police or any other regulatory or government authority investigating suspected illegal activities. We will not give your personal information to any other organisations save as set out in this policy. We may share information required to fulfil your Order with other partners in the PalletOnline group. In accordance with the Payment Card Industry (PCI) guidelines, when you make a payment online you provide your card information directly to the payment processor; we do not collect or have access to your full card details. We may also disclose your Personal Information to third parties in the event that we sell or buy any business or assets, in which case the Company may disclose your Personal Information to the prospective seller or buyer of such business or assets.
3.8 Our Website may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check these policies before you submit any personal data to those websites.
3.9 Where we process your personal information with your consent, you may withdraw that consent at any time by contacting us as set out at clause 3.11. You may request a copy of the information we hold about you, and we will respond within one month of receipt.
3.10 The Company tries to meet the highest standards when collecting and using Personal Information, and takes any complaints it receives very seriously. We encourage you to tell us if you think our collection or use of information is unfair, misleading or inappropriate, and we welcome suggestions for improving our procedures. If you believe any of the information we hold about you is incorrect, please let us know. All calls to PalletOnline are recorded for service-improvement and training purposes.
3.11 Complaints, questions, comments and requests regarding this privacy policy are welcomed and should be sent using the Contact Us button on the Website, or by post to Human Resources at PalletOnline, Ravensdale, Tunstall, Stoke-on-Trent ST6 4NU.
4.1 The Customer will be guided through the process of placing an Order by a series of simple instructions on the Website. The Company will then send the Customer an Order acknowledgement e-mail. This is not an Order confirmation or Order acceptance from the Company.
4.2 The Customer is directed to the pallet size guide on the Website, upon which the price of an Order is based. The standard and oversized pallet options are as follows:
| Pallet type | Max weight | Max footprint (L × W) | Max height |
|---|---|---|---|
| Micro | 150kg | 1.2m × 1.0m | 0.6m |
| Quarter | 250kg | 1.2m × 1.0m | 0.6m |
| Half | 500kg | 1.2m × 1.0m | 1.0m |
| Full | 1,200kg | 1.2m × 1.2m | 2.2m |
| Full to Amazon | 1,000kg | 1.2m × 1.2m | 1.8m |
| Quarter Oversized | 250kg | 2.0m × 1.2m | 0.6m |
| Half Oversized | 500kg | 2.0m × 1.2m | 1.0m |
| Full Oversized | 2,000kg | 2.4m × 1.2m | 2.2m |
In all cases the maximum height includes the height of the Pallet itself. For Full to Amazon pallets, if the weight exceeds 500kg you must affix a "heavy pallet" label to the Pallet.
4.2.5 Oversized pallets occupy more than one Pallet Space and are priced accordingly. The Micro, ¼ and ½ Pallet options cannot be used for oversized pallets - you must select an oversized or multiple Full Pallet option where your Goods do not fit within standard pallet dimensions.
4.2.6 Should the size or weight of your Goods exceed the Pallet Space originally booked and result in the requirement for additional transportation space, this shall be construed as a breach of the initial booking agreement. In such an instance, the additional costs incurred ("Surcharges") will be solely your responsibility. You agree to pay these Surcharges in full prior to delivery of your Goods. Failure to do so may result in a delay or refusal of delivery. If Surcharges remain unpaid after delivery, this may result in further costs including but not limited to late-payment fees and interest. Non-payment may lead to the initiation of legal proceedings to recover the debt, which could result in a County Court Judgment (CCJ) being issued against you. We strongly advise prompt settlement of any due charges to avoid such circumstances.
4.2.7 The Company reserves the right to inspect, measure and weigh any Goods, and to amend charges or reject an Order where declarations are inaccurate, incomplete or unsuitable for carriage through a pallet network.
4.3 The Order is not accepted by the Company, and no contract arises between the Customer and the Company, until the Company sends the Customer an Order confirmation e-mail.
4.4 In the event of any change to the Company's prices once an Order has been confirmed, the Company will contact the Customer to advise of the change and enquire whether the Customer wishes to proceed. Should the Customer wish to proceed, this shall be considered a new Order and shall not be accepted by the Company until a confirmation e-mail has been sent to the Customer as detailed at clause 4.3.
4.5 The Company will take reasonable care to keep the Customer's Order and payment details secure in accordance with the Data Protection Act 2018 and the UK GDPR, but in the absence of negligence on the Company's part the Company shall not be held liable for any loss the Customer may suffer if a third party procures unauthorised access to any Customer data provided when accessing or ordering from the Website.
4.6 The Company will take reasonable care to ensure that all details, descriptions and prices appearing on the Website are correct and as up to date as possible. However, the Customer should be aware that the information appearing on the Website at a particular time may not always reflect the position exactly at the moment an Order is placed.
4.7 All Orders are subject to availability and service-area acceptance, and the Company reserves the right to reject any Order, in which case it will refund any payments made by the Customer.
4.8 The price of an Order is based on the number of Pallet Spaces declared by the Customer. The Company reserves the right to recalculate the Pallet Spaces, and to apply a Surcharge for the difference, where the actual dimensions, footprint or weight of the Goods mean they occupy more Pallet Spaces than booked, including where the Goods exceed a standard pallet footprint or where a full pallet exceeds 1,250kg. Any Surcharge must be paid in full before the Goods are delivered, and clause 4.2.6 shall apply to its recovery.
5.1 The Customer must pay the full value of the Order before it is processed by the Company.
5.2 The Customer can register online to open an account. Once an account has been created, the Customer will have the option to make payment for Orders via a secure direct debit mandate provided by the Company.
5.3 Where a Customer chooses to pay via direct debit, the Customer must ensure that the payment details provided remain valid and that sufficient funds are available at the time of collection. If any payment fails, the Company reserves the right to suspend the processing of any outstanding Orders until full payment has been received.
5.4 The Company does not process card payments itself. Stripe, Inc. is the Company's payment processor, and all card payments for Orders are processed via a secure online payment system. Payment can be made by most major credit and debit cards, or by using PayPal. Any other payments for additional charges shall be made to the Company itself by contacting the Company's customer service department via Live Chat during business hours.
5.5 In the event of additional charges on an Order, for example due to a change of Customer instructions, the Company will treat those additional charges as acceptable to the Customer. If the Order has been completed and the Customer has failed to pay these additional charges, the Company reserves the right to collect the additional charges from the credit or debit card used to make payment for the Order.
Why your price may change. We price each booking by the number of Pallet Spaces your Goods occupy on the vehicle. A standard Pallet Space is 1.2m × 1.2m. A Surcharge may apply where:
Where a Surcharge applies, we will tell you the amount and it must be paid before your Goods are delivered.
6.1 Goods will be collected from the address detailed on the Order Specification. Should the Goods need to be collected from a different location, this should be notified to the Company as soon as possible. In these circumstances the Company reserves the right to charge an additional fee. It is the Customer's responsibility to contact the Company to determine what the additional charge will be.
6.2 It is the Customer's responsibility to ensure the Goods are ready and adequately packaged for collection. Goods must be well labelled and packaged to ensure safe handling and transportation. In the event that the Goods are not ready for collection, the driver may, at their discretion, wait for the Goods. Should the driver decide not to wait, the collection shall be classified as failed, as defined at clause 6.5, and the Customer will be required to pay the charges set out in this clause 6.
6.3 It is the Customer's responsibility to ensure access to the collection and delivery addresses, and to inform the Company of any potential issues that may arise while accessing them. The Customer will indemnify the Company against any loss, costs, damages or claims ("the Costs") arising out of any difficulties accessing the addresses, save to the extent that the Costs arise due to the Company's negligence.
6.4 Upon collection or delivery, the Goods will be either loaded or offloaded and moved to a location no more than 3 metres from the vehicle. The Company is not obliged to enter any premises, carry Goods up or down stairs, or move them beyond the front door of any premises. This applies equally to both collections and deliveries, and the Company shall not be liable for any additional handling beyond these limitations.
6.5 In the event that an attempt has been made at delivery or collection and the location is unattended, the driver will wait for a period of 15 minutes, after which the driver will attempt to contact the Customer on the number provided. Drivers are only permitted to wait for a further 15 minutes before classifying the delivery or collection as failed.
6.6 Tail lift and forklift requirements. The Customer must inform the Company in advance if a tail lift is required for collection or delivery. The following weight and equipment conditions apply:
| Pallet weight | Equipment required |
|---|---|
| Up to 750kg | Tail lift permitted |
| 750kg to 1,000kg | Lift-assist may be required; otherwise a forklift must be available on site |
| Over 1,000kg | Tail lift cannot be used – a forklift is mandatory |
| Oversized pallets (quarter, half or full) | A forklift is required regardless of weight |
| Full oversized pallets | Maximum gross weight 2,000kg |
If the required tail lift or forklift is not available, or access is not as declared, the attempt will be treated as failed (an "Abortive Attempt") and the Customer will be liable to a charge of £30+VAT per pallet, in addition to any re-attempt charge under clause 6.7.
6.7 A charge applies for each and every failed or abortive collection or delivery attempt. It is the Customer's responsibility to contact the Company to arrange a further attempt, and the applicable charge must be paid before any further attempt is made:
6.8 The Company will make a maximum of 2 collection attempts. If the Goods have not been successfully collected after the second attempt, the Company will cancel the Order and issue a partial refund, calculated to take into account the charges for each failed or abortive attempt.
6.9 The Company will make a maximum of 2 delivery attempts. A charge under clause 6.7 applies to each and every attempt. If the Goods cannot be delivered after the second attempt, or where the Customer fails to engage with the Company to arrange re-delivery, clause 6.10 (return, storage and disposal) shall apply.
6.10 Where Goods cannot be delivered or collected, or remain uncollected or undeliverable:
6.11 For the purposes of this clause 6, a failed delivery shall include the Customer changing the delivery date, and a separate charge under clause 6.7 may apply to each such change.
6.12 It is the Customer's responsibility to ensure that there is an authorised person at the delivery location to sign for the Goods. The absence of, or any discrepancy in, a signed delivery note shall not entitle the Customer to withhold any monies due to the Company. It is also the bill payer's responsibility to ensure that on-site contacts for both the collection and delivery points, in addition to themselves, are contactable should a problem arise. Failure to answer calls from ourselves, our depots or drivers will be treated as a failed attempt and charged under clause 6.7.
6.13 In the event that a delivery or collection date is changed within 2 days of the actual delivery or collection date, the Customer will incur an additional charge.
6.14 Collection and delivery dates are estimates only and time shall not be of the essence. The Company will use reasonable endeavours to complete collection and delivery within the estimated timescales, but the Company shall not be liable for any loss, damage, cost or expense arising from delay in collection or delivery except where liability is established under the RHA Conditions.
6.15 The Customer, and any collection point acting on the Customer's behalf, is solely responsible for presenting and releasing the correct Goods and Pallet(s) to the driver at collection. The Company collects the Pallet(s) presented to it at the collection address and is under no obligation to verify that they are the correct consignment, regardless of how the Pallet(s) are marked or labelled. Where an incorrect Pallet, or incorrect Goods, are handed to the Company - whether through mislabelling, mis-identification or any error at the collection point - this shall be the sole responsibility of the Customer and the bill payer, and not of the Company, its driver, agents or the collection depot. The Customer shall be liable for any resulting loss, cost, delay, return or re-delivery charge, and shall indemnify the Company against any claim arising from the collection or delivery of such incorrect Pallet or Goods.
7.1 The Company will not carry, and the Customer shall not cause the Company to carry:
7.2 The Customer shall not cause the Company to carry any materials generally considered hazardous by virtue of their volatility, explosivity, or potential to cause harm to other consignments, property, human health or the environment.
7.3 The Customer shall indemnify and keep indemnified the Company against all costs, losses, expenses, liabilities, direct, indirect or consequential loss (which terms include pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss), damages, claims, demands, proceedings, legal costs and judgements whatsoever arising out of the carriage or delivery of any dangerous Goods (whether declared as such or not, and whether or not arising out of the Customer's non-compliance with these Conditions).
7.4 The Company may at any time, at the Customer's sole risk and expense, return the whole or part of any Goods believed by the Company to be dangerous, or destroy or otherwise dispose of the whole or part thereof, if the Company considers it necessary or advisable to do so.
8. Where the Customer is a Consumer, the Customer is entitled to cancel an Order by notifying the Company in writing within 14 calendar days of the Company sending the Order confirmation e-mail, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where the Customer has expressly requested that carriage begin within the cancellation period, the Company may charge for services already provided up to the point of cancellation, and the right to cancel is lost once the service has been fully performed.
9.1 The Customer acknowledges and agrees that all copyright, trademarks, logos and service marks (where applicable), and all other intellectual property rights in all material or content supplied as part of the Website, shall remain at all times vested in the Company or its licensors. The Customer is permitted to use this material only as expressly authorised by the Company.
9.2 The Customer agrees not to (and agrees not to assist or facilitate any third party to) copy, permanently store, reproduce, transmit, retransmit, publish, display, distribute, modify, commercially exploit or create derivative works of such material and content.
10.1 The Website may be used only for lawful purposes and in a lawful manner. The Customer agrees to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through it.
10.2 Where the Customer does not own the Goods, the Customer warrants that it is acting as the lawful agent of the owner in placing the Order. The Company shall not be liable for, and the Customer hereby indemnifies the Company against, all costs howsoever arising including any direct, indirect or consequential loss, damages and claims arising out of the Customer not being the legal owner of the Goods.
11.1 The Company shall have no liability for:
11.2 While the Company will use reasonable endeavours to verify the accuracy of any information it places on the Website, the Company makes no warranties, whether express or implied, in relation to its accuracy. The Website and its contents are provided on an "as is" and "as available" basis, and the Company makes no, and expressly disclaims all, representations, endorsements or warranties of any kind, whether express or implied, in relation to the Website or the information, content, materials or products included in it, or any transaction conducted on or through it, including but not limited to implied warranties of non-infringement, compatibility, security, accuracy, completeness, or any implied warranty arising from course of dealing, usage or trade. The Company does not represent or warrant that any advice, opinion or information accessible or transmitted to the Customer via the Website or email communications is accurate, complete, current, error-free or free from viruses.
11.3 The Company accepts no liability for any unauthorised access to, or any alteration, theft or destruction of, information or data, save to the extent caused by the Company's negligence or breach of its legal obligations.
Important: PalletOnline does not provide goods protection or insurance as a separate product. Compensation is payable only where liability is established under these Conditions and the Road Haulage Association Conditions of Carriage 2020.
12.1 All UK consignments are carried subject to the Road Haulage Association Conditions of Carriage 2020 ("RHA Conditions").
12.2 The Company's liability for physical loss of, mis-delivery of, or damage to Goods is governed by these Conditions and the RHA Conditions.
12.3 Compensation is payable only where liability has been established under these Conditions and the RHA Conditions.
12.4 Where liability is established under the RHA Conditions for physical loss of or damage to Goods, compensation shall be calculated at a rate of £5,000 per tonne of the affected Goods.
12.5 Compensation shall not exceed the lowest of the following:
12.6 The Company's liability remains subject to all exclusions, limitations, conditions, notification requirements, time limits and defences contained within the RHA Conditions.
12.7 Nothing in these Conditions shall limit or exclude the Company's liability for:
12.8 Subject to clause 12.7, the Company shall under no circumstances be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect, special or consequential loss arising under or in connection with an Order.
12.9 The exclusions in clause 12.8 include, without limitation:
12.10 Except in respect of physical loss of, mis-delivery of, or damage to Goods where liability arises under the RHA Conditions, the Company's aggregate liability arising out of or in connection with any Order shall not exceed the amount paid by the Customer for that Order.
12.11 The Customer is responsible for ensuring that the Goods are adequately packaged, protected, secured, palletised and labelled for carriage through a pallet network. The Company shall not be liable for loss, damage, deterioration, delay or expense arising from inadequate packaging, protection, securing, palletisation or labelling.
12.12 The Customer warrants that all information supplied in relation to the Goods, including description, weight, dimensions, contents, value, collection details and delivery details, is complete and accurate. The Company shall not be liable for any loss, damage, delay, cost or expense arising from inaccurate, incomplete or misleading information supplied by or on behalf of the Customer.
12.13 The Customer warrants that any declared value of the Goods is true, accurate and capable of documentary proof. The Company shall be entitled to require evidence of ownership, value, loss and damage before considering any claim.
12.14 No claim for compensation will be considered unless supported by documentary evidence reasonably required by the Company, which may include:
12.15 Any visible loss, damage or shortage must be noted clearly at the point of delivery. Any concealed loss or damage must be notified to the Company in writing within 7 days of delivery and supported by photographs and such evidence as the Company may reasonably require.
12.16 No claim may be brought against the Company unless submitted and pursued in accordance with the notification and time-limit provisions contained within the RHA Conditions.
12.17 Except where the Customer is a Consumer, no claim for compensation will be considered where the total value of the claim is less than £55, or the weight of the affected Goods is less than 11 kilograms.
12.18 Liability does not extend to deterioration arising from inherent vice, natural deterioration, gradual deterioration, or deterioration resulting from variation in temperature, except where such exclusion is prohibited by law.
12.19 The Customer shall take all reasonable steps to mitigate any loss. The Company shall not be liable for any loss, damage, cost or expense that could reasonably have been avoided or reduced.
12.20 Where compensation is paid in respect of lost or damaged Goods, the Company reserves the right to take possession of and retain any damaged Goods or salvage.
12.21 Collection and delivery dates are estimates only and time shall not be of the essence. Unless liability is established under the RHA Conditions, the Company shall not be liable for any loss, damage, cost or expense arising from delay in collection or delivery.
12.22 By placing an Order, the Customer acknowledges receipt of, or access to, the RHA Conditions and agrees that all consignments are carried subject to those Conditions, as varied only by the compensation rate set out in clause 12.4.
12.23 Where the Customer is a Consumer, nothing in these Conditions shall affect the Customer's statutory rights.
12.24 This clause 12 shall survive termination of the Order.
12.25 The Company's charges for carriage are earned in full once collection has been attempted and the Goods have been dispatched for delivery. Such charges are not refundable on the basis that the Goods were delivered damaged, that a delivery or collection attempt failed, or that the Goods could not be delivered, or were carried or attempted to an incorrect location, as a result of address, access or contact details supplied by or on behalf of the Customer. Where a delivery cannot be completed for any such reason, the carriage charge remains payable in full and clauses 6.7 and 6.10 (re-attempt, return, storage and disposal) shall apply. The Customer's sole remedy in respect of physical loss of, damage to, or mis-delivery of Goods caused by the Company is a claim for compensation under these Conditions and the RHA Conditions, subject to the limits, exclusions, evidence requirements and time limits set out in this clause 12 and the RHA Conditions.
12.26 All charges are payable in full without deduction, withholding or set-off, and the Customer is not entitled to withhold or reduce any carriage or other charge by reason of any claim. Where Goods are lost, any carriage or transit costs may be recovered only as part of a properly evidenced compensation claim under the RHA Conditions and within the applicable compensation limit; such costs shall not be refunded separately or in addition.
12.27 Nothing in clauses 12.25 or 12.26 affects the statutory rights of a Consumer.
12.28 The Company's liability under these Conditions and the RHA Conditions begins only when the Company takes actual physical possession of the Goods at collection, and ends upon delivery in accordance with the RHA Conditions. The Company accepts no liability of any kind in respect of Goods of which it has not taken possession.
12.29 The burden of proving that the Goods were collected by the Company, and of establishing their nature, quantity, weight, value and condition at the point of collection, rests with the Customer. The Company does not open, inspect or verify the contents, description, quantity or value of the Goods, which are accepted solely as declared by the Customer. The Company's collection record shall be evidence of the Goods (if any) actually received. No claim will be considered where it cannot be established that the Goods were received by the Company, or where the Goods claimed differ from those actually collected.
13. Nothing in these Conditions shall affect the statutory rights of a Consumer.
14. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions.
15. No waiver by the Company shall be construed as a waiver of any preceding or succeeding breach of any provision.
16. Each provision of the Conditions shall be construed as separately applying and surviving even if, for any reason, one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
17. These Conditions govern the entire relationship between the Company and the Customer. The Customer (but not a Consumer), in accepting these Conditions, has not relied on any representations made by the Company or its agents save insofar as the same has expressly been made a term of these Conditions. Where an Order is entered into by a Consumer, the Consumer acknowledges that it must carefully consider the terms of the Order, as the Company will only accept responsibility for statements and representations made in writing by authorised employees and agents of the Company.
18. The Customer's statutory rights are not affected by these Conditions. Nothing in this clause shall limit or exclude the Company's liability in respect of any fraudulent or negligent misrepresentation, whether or not such has become a term of the Conditions.
19. The Conditions shall be governed by and construed in accordance with the laws of England, and the Customer irrevocably submits to the exclusive jurisdiction of the courts of England.
20. These Conditions do not confer any right enforceable by any third party under or in connection with the use of the Website or any Order made through the Website.
![](data:image/svg+xml;utf8,<svg fill="rgba(255,255,255,0.5)" height="20" viewBox="0 0 512 512" width="20" xmlns="http://www.w3.org/2000/svg"><path d="m453.332031 512h-224c-32.363281 0-58.664062-26.304688-58.664062-58.667969v-96c0-8.832031 7.167969-16 16-16s16 7.167969 16 16v96c0 14.699219 11.964843 26.667969 26.664062 26.667969h224c14.699219 0 26.667969-11.96875 26.667969-26.667969v-394.664062c0-14.699219-11.96875-26.667969-26.667969-26.667969h-224c-14.699219 0-26.664062 11.96875-26.664062 26.667969v96c0 8.832031-7.167969 16-16 16s-16-7.167969-16-16v-96c0-32.363281 26.300781-58.667969 58.664062-58.667969h224c32.363281 0 58.667969 26.304688 58.667969 58.667969v394.664062c0 32.363281-26.304688 58.667969-58.667969 58.667969zm0 0"/><path d="m325.332031 272h-309.332031c-8.832031 0-16-7.167969-16-16s7.167969-16 16-16h309.332031c8.832031 0 16 7.167969 16 16s-7.167969 16-16 16zm0 0"/><path d="m240 357.332031c-4.097656 0-8.191406-1.554687-11.308594-4.691406-6.25-6.25-6.25-16.382813 0-22.636719l74.027344-74.023437-74.027344-74.027344c-6.25-6.25-6.25-16.386719 0-22.636719 6.253906-6.25 16.386719-6.25 22.636719 0l85.332031 85.335938c6.25 6.25 6.25 16.382812 0 22.632812l-85.332031 85.332032c-3.136719 3.160156-7.230469 4.714843-11.328125 4.714843zm0 0"/></svg>)
![](data:image/svg+xml;utf8,<svg fill="rgba(255,255,255,0.5)" id="Capa_1" enable-background="new 0 0 397.545 397.545" height="20" viewBox="0 0 397.545 397.545" width="20" xmlns="http://www.w3.org/2000/svg"><g><path d="m29.501 364.483h201.229c26.184 35.882 76.613 43.64 112.495 17.941 35.882-26.184 43.64-76.613 17.941-112.494-17.941-24.729-48.489-37.337-79.037-32.003-17.456-27.154-44.125-47.034-75.158-56.732 47.034-24.245 65.46-82.431 40.731-129.466s-82.431-65.46-129.466-40.731-64.975 82.431-40.731 129.465c9.213 17.456 23.275 31.518 40.731 40.731-57.702 17.941-96.978 71.279-96.978 131.405v43.155c0 4.849 3.879 8.729 8.243 8.729zm250.688-108.616c33.942-8.728 68.37 12.122 77.098 46.065s-12.122 68.369-46.065 77.098c-39.761 9.698-78.552-20.85-78.552-62.066 0-29.094 19.395-54.308 47.519-61.097zm-196.38-159.044c0-43.64 34.912-79.037 78.552-79.037s79.037 34.912 79.037 78.552-34.912 79.037-79.037 79.037c-43.155 0-78.552-35.396-78.552-78.552zm-45.58 215.776c0-66.43 53.823-120.253 120.738-120.738h8.243c38.791 0 75.643 18.911 98.433 50.913-29.093 12.122-49.459 41.216-49.459 74.188 0 9.698 1.94 20.365 5.819 30.548h-183.774z"/><path d="m263.218 325.691h24.245v24.245c0 4.849 3.879 8.728 8.728 8.728s8.728-3.879 8.728-8.728v-24.245h24.245c4.849 0 8.728-3.879 8.728-8.728s-3.879-8.728-8.728-8.728h-24.245v-23.76c0-4.849-3.879-8.728-8.728-8.728s-8.728 3.879-8.728 8.728v23.76h-24.245c-4.849 0-8.728 3.879-8.728 8.728s3.879 8.728 8.728 8.728z"/></g></svg>)