FAQ's

We like to think we only take on board the best drivers in the UK!

We train them highly and know they will do the best job possible for our customers.

We aim to go over and above of what we see as the industry standard. We have a testimonials page where you can see examples of where we have helped our customers.

All of our employees work hard to deliver your freight and we aim to benchmark above the rest.

You can book your pallet collection for the same working day as long as it is before 11am (some exclusions do apply). By default we always show the earliest possible collection date for your chosen delivery priority (Next Day, Same Day etc) - you can of course choose a different date if you wish.

We always recommend that you are on site when our driver comes to collect your goods.

When we arrive we will give you our details and you can ensure the items are loaded safely and efficiently on to our collection vehicle.

If you would like any confirmation we will be happy to sign a collection note that you should keep safe.

When we leave, you must ensure you give our driver any paperwork that will need to travel with the pallet - If you choose, we can print our own paperwork and use that.

In some case, we may not use paperwork and instead use Digital Signature Capture for proof of delivery. This is part of our ongoing commitment to paper waste.

Palletonline have a very comprehensive pallet tracking page.

From our homepage website you can track your consignments journet details. From the top of the screen it says "Order Tracking" and here is where you can find your delivery.

To track your delivery you need either the Booking Job Number, The Web Ref Number or the delivery postcode and the website will do the rest.

If you do not have any of the numbers you can always sign in to your account and track any of the booked orders from the "Bookings" area.

Palletonline is a well established pallet collection and pallet delivery operator in the UK.

We have key alliances with the RHA (Road Haulage Association) and operate under their terms and conditions.

This means our standard service offering of Insurance is £1.30 per Kilo. This will cover most freight but if not, we offer an extended insurance cover of up to £5.00 per Kilo.

This extra cover can be stipulated through the booking stages. As with all things we transport, the freight must be well packed and suitable for transport by road. If they are deemed to be poorly wrapped or presented our insurance may not cover accidental damage.

Of course you can open a business account – You will just need to pass some credit checks we have in place. We would always recommend opening a standard account as you are given an array of new features. Opening an account allows you to have your own client area which you are in control of. You can look at past jobs, re-print invoices and duplicate previous deliveries.

To open an account you will need to click Create an account from the Home Screen and fill in a few simple details. Once you have used the service a few times you will be invited to apply for credit terms.

Once you open an account keep your Username and Password safe for the future.

A Qtr pallet is a single pallet that takes up a space no larger than 1.2m x 1.0m x 0.6m high and 250Kgs. If you are unsure of your pallet size we have a handy guide at the top of our Hompage that shows you these sizes. We plan our vehicles on the volume we carry so if you book a Qtr pallet but it is in actual fact a full pallet you will be liable to extra charges.

We can collect most standard pallets of up to 1.2m wide by 1m in length. If you have a pallet that is not quite this size, please call us for assistance. If you do not have a pallet at all, simply choose the "Palletize and Wrap" option during checkout and we can bring an empty pallet along, load your goods onto it and wrap it up securely.

We deliver when you ask us to!

During the booking stages you can stipulate a collection date and we will automatically calculate a delivery date depending on the service level you have asked for.

This is very easy to work out - On the opposite side of the page we show you an interactive calendar with 'Collection' and 'Delivery' Date sheets.

We also offer a booking in service where we will call the delivery point and let them choose the best date.

All of the collection and delivery dates are printed on each piece of communication.

Palletonline are extremely competitively priced. We benchmark our prices against other service providers in the UK.

Due to our large infrastructure and key alliances we aim to drive down the cost of Palletised Distribution across the UK. We have spent considerable time and effort in simplifying the pallet delivery supply chain model and have a solution that works well across the vast majority of users in the UK.

At time to time we will place an add on our home screen showing a specific discount - Make sure you use this code to get the new discounted price and book early to guarantee it.

We pride ourselves on the high service we are able to offer and believe our solution to be the best available.

Give us a go today or on your next order.